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Refund policy

Refund policy

About Returns and Exchanges

As all items are made to order and many of them are personalized, we do not accept returns/refunds or exchanges for items we fulfill.

If there's any problem with the order, the customer should contact our store's support and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings, you can contact support, where we will assess your eligibility for a remake. 

Detailed Policy

We do not offer refunds for any orders placed. However, the following situations can be reviewed by management for escalation: 

  • You have requested the cancellation of an order that has been stuck "In Production," and our support team was able to grant that cancellation request.
  • If we're unable to replace an item under the remakes process, for example, because a product was discontinued.

Any refund issued for the above will have payment processor fees deducted from the refund amount.