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Refund policy
About Returns and Exchanges
As all items are made to order and many of them are personalized, we do not accept returns/refunds or exchanges for items we fulfill.
If there's any problem with the order, the customer should contact our store's support and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings, you can contact support, where we will assess your eligibility for a remake.
Detailed Policy
We do not offer refunds for any orders placed. However, the following situations can be reviewed by management for escalation:
- You have requested the cancellation of an order that has been stuck "In Production," and our support team was able to grant that cancellation request.
- If we're unable to replace an item under the remakes process, for example, because a product was discontinued.
Any refund issued for the above will have payment processor fees deducted from the refund amount.